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Rain test machine after-sales service process
When companies buy rain test machines, they usually focus on understanding the quality, functions and after-sales of rain test machines. We have already introduced a lot of them in the previous article. Today, I will give you a focus on explaining Next, the after-sales service process of Yuexin's rain test machine.
1. The after-sales service department of Yuexin has grown from 2 people to more than 10 people now, mainly composed of after-sales managers, after-sales customers, and after-sales engineers.
2. We arrange for after-sales customer service to be online 24 hours a day. Whenever we receive customer's after-sales feedback, after-sales customer service will respond within 30 seconds and collect relevant information from customers in time.
3. Within 2 hours, the after-sales engineer will contact the customer through WeChat, QQ, mobile phone and other methods according to the actual situation of the customer, and guide the customer online for emergency handling.
4. For customers in Guangdong Province, we will arrange after-sales engineers to arrive at the customer's location for on-site repair or maintenance within 48 hours.
5. For customers from other provinces and cities in China, we negotiate the arrival time with the customer, and will arrange after-sales engineers to take the plane or high-speed rail directly to the customer's location, and handle the after-sales problems for the customer on the spot.
6. After handling the customer's after-sales problems on site, the after-sales engineer will guide and train the relevant person in charge of the rain test machine until the rain test machine is qualified.
7. Yuexin after-sales customer service will regularly visit customers regularly to understand the use and maintenance of the rain test machine, and provide customers with after-sales service in a timely manner.
Yuexin-Focus on the research and development and production of rain test machine, looking forward to every communication with you.
This article is an original article by Guangzhou Yuexin + Test Equipment Co., Ltd., and may not be reproduced without permission.
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